Shipping & Returns
Shipping Policy
Welcome to Neville Art Glasgow's Shipping Policy section. Here, we aim to provide you with transparent information about our shipping methods, packaging, and associated costs.
We believe in building trust through clear communication, ensuring that our customers remain loyal. If you have any questions or require further details, feel free to reach out to us.
Return Policy
We want you to love your new art! If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
To be eligible for a return, the item must be in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part.
Damaged Items
If your artwork arrives damaged, please contact us within 7 days of delivery. Email us at art_by_catherine@live.co.uk with your order number and clear photos of the damage. We’ll arrange a replacement or full refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Custom Orders
Please note: Custom or commissioned pieces are non-returnable, unless they arrive damaged.
To begin a return or report an issue, contact us at art_by_catherine@live.co.uk We’re happy to help!